Returns Policy

At Metabolizm LTD, we are committed to providing exceptional service and ensuring you are completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward returns process. Our policy is designed to give you peace of mind while shopping for our high-quality natural dog supplements, grooming products, and pet care essentials.

Eligibility for Returns

We accept returns on items that are:

Unopened, unused, and in their original packaging with the seal intact.
Returned within 30 days of purchase.

To qualify, ensure your items meet these criteria. This helps us maintain the integrity and quality of our products, including popular items like calming drops for dogs, tear stain remover supplements, and purple shampoo and conditioners.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Products that have been opened or used.
Customized or perishable products, unless they arrive faulty or damaged.

How to Return

Returning an item is simple:

Contact us at Metabolizmsupplement@gmail.com with your order number and details of the item(s) you wish to return.
Once approved, we will send you a return authorization and detailed instructions.
Securely pack the item in its original packaging and include proof of purchase in the parcel.
Ship the package to the return address provided in your return authorization.

Refunds

We process refunds quickly and efficiently:

Refunds will be issued to your original payment method once the returned item is inspected and confirmed to meet our return criteria.
Please allow up to 7-10 business days for the refund to appear in your account.
Shipping fees are non-refundable unless the return is due to an incorrect or faulty item.

Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, please follow the return process for the original purchase and place a new order for the desired product.

Why Shop With Us?

At Metabolizm LTD, we take pride in offering premium dog care products, from joint and digestion supplements to vet bedding made in the UK. Our products are crafted with care to enhance your pet’s health and happiness. We back every purchase with a clear and fair returns policy, so you can shop with confidence.

If you have questions or need assistance, our friendly customer service team is here to help. Reach out to us at Metabolizmsupplement@gmail.com, and we’ll be happy to assist you.